Do you deliver overseas?
Yes, in addition to France, we deliver to Germany, The Netherlands, Spain, Italy, Belgium, Denmark, Luxembourg/Portugal and the USA.
How much does shipping cost?
Please consult our shipping page for pricing.
How long will my order take to arrive?
Your order will be sent 1 to 2 working days after confirmation. Delivery estimates are as follows:
- Delivery in France: Between 3 and 5 days
- Delivery in European Union: 3 to 8 days
- Delivery in the USA: 4 to 6 weeks
After this period, if you have not received your package, you can write to us at
I have just placed an order, but I have not received the confirmation e-mail. Is this normal?
Please check your spam or junk mail. If you still haven't received it, please contact us at email@example.com
What payment methods do you accept?
We accept Visa, Mastercard and American Express
My order arrived damaged, what should I do?
If your order arrives damaged from transit, please reach out to us at firstname.lastname@example.org and include a photo so we can follow up.
I received a Secret wine door gift card, can I use it to purchase wine?
Our gift cards are only valid for wine tasting experiences.