Shipping available to the US and Europe

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FAQs

Do you deliver overseas?

Yes, in addition to France, we deliver to Germany, The Netherlands, Spain, Italy, Belgium, Denmark, Luxembourg/Portugal and the USA.

How much does shipping cost?

Please consult our shipping page for pricing.

How long will my order take to arrive?

Your order will be sent 1 to 2 working days after confirmation. Delivery estimates are as follows:
  • Delivery in France: Between 3 and 5 days
  • Delivery in European Union: 3 to 8 days
  • Delivery in the USA: 4 to 6 weeks

After this period, if you have not received your package, you can write to us at
contact@secretwinedoor.com

I have just placed an order, but I have not received the confirmation e-mail. Is this normal?

Please check your spam or junk mail. If you still haven't received it, please contact us at contact@secretwinedoor.com

What payment methods do you accept?

We accept Visa, Mastercard and American Express

My order arrived damaged, what should I do?

If your order arrives damaged from transit, please reach out to us at contact@secretwinedoor.com and include a photo so we can follow up.

I received a Secret wine door gift card, can I use it to purchase wine?

Our gift cards are only valid for wine tasting experiences.

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Secret wine door offers safe, speedy delivery to many countries worldwide in partnership with a number of specialist couriers. 

 

France

  • France Metropolitan only
  • 1 to 6 bottles: €10 shipment 
  • 7 to 11 bottles: €12 shipment 
  • 12 and more bottles: 50 cents per bottle (e.g: 6€ for 12 bottles)
  • No minimum order, but minimum shipment cost of €10
  • Delivery time: 3 to 5 days


Europe Zone 1

  • Only in the following countries: Germany/ The Netherlands/ Spain/ Italy/ Belgium/ Luxembourg
  • 1 to 6 bottles: €12 shipment 
  • 7 to 11 bottles: €14 shipment 
  • 12 and more bottles: 50 cents per bottle (e.g: 6€ for 12 bottles)
  • No minimum order, but minimum shipment cost of €12
  • Delivery time: 3 to 8 days


Europe Zone 2

  • Only in the following countries:  Denmark/ Portugal/ Northern Ireland/ Austria
  • 1 to 6 bottles: €14 shipment 
  • 7 to 11 bottles: €16 shipment 
  • 12 and more bottles: 75 cents per bottle (e.g: 9€ for 12 bottles)
  • No minimum order, but minimum shipment cost of €14
  • Delivery time: 3 to 8 days


USA

  • At checkout, USA customers automatically receive a 20% reduction on all wines, (French VAT doesn’t apply)
  • Price of shipping per bottle: €14 - Shipment prices includes all taxes: USA VAT and duties.
  • A €10 cost per shipment will be added for insurance
  • Minimum order is 12 bottles. If you order less than 12 bottles, you'll be charged the delivery cost of ordering 12 bottles (€178)
  • Delivery time: around 6 weeks (by plane) – door-to-door delivery
  • No shipping available to the following states: Alabama, Delaware, Kentucky, Mississippi, Puerto Rico, Utah, Virgin Island, Hawaii and Alaska

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